Work Group Solutions

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Help Desk Services

Expert Telephone and On-Site Helpdesk Solutions

Work Group Solutions provides an integrated suite of services tailored for supporting a wide range of computing environments. Work Group Solutions services include live phone helpdesk, on-site technical support, systems and support re engineering consultation, and instructor-led training. Work Group Solutions services focus on the PC and workstation, client/server architectures, Microsoft NT, Novels Netware, Unix, and LAN/WAN environments.

Specialized Solutions
Work Group Solutions services range from providing experienced supplemental staff for your internal organization to the complete outsourcing of your help desk and/or systems support functions. Work Group Solutions technical support can be delivered on-site at your facility, from our Remote Technical Support Center, or as a hybrid solution. In all cases, our expertise is proven and spans the full spectrum of today’s continually changing software, hardware and network environments.

Customer Support Philosophy
Work Group Solutions Technical Support Services are driven by the objective of 100% customer satisfaction. To achieve that goal, Work Group Solutions utilizes proven, documented and repeatable methodologies to ensure that we continually achieve your service level and quality objectives. Work Group Solutions support specialists receive ongoing training in their respective areas of expertise as well as the Work Group Solutions Customer Support Philosophy that strives for continuous service improvement. To help drive performance, Work Group Solutions leverage its extensive knowledgebase of known problem fixes, compatibility issues and technical product information generated from end-user calls. This knowledgebase ensures that valuable information is documented and continually updated. The result is problem resolution that is fast, courteous and accurate.

Problem Tracking & Reporting
When difficulties arise that cannot be resolved over the telephone, Work Group Solutions coordinates with the next level of support for fast and effective on-site problem resolution. On-line reports that highlight recurring and specific problems are provided daily and serve as the foundation for corrective action. Work Group Solutions also provides its customers with electronic problem tracking, customized account profiles, and problem history. Whatever your environment, Work Group Solutions has varying levels of support that can be customized to your organization’s technology needs.

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Recent Success Stories

Futureway Communications Inc. , Vaugn, Ontario

Re engineered the Local Area Network (LAN) with Raid 5 technology
- installed a new Pentium II file server
- installed Microsoft NT Server 4.0
- performed some re cabling

Installed and configured Microsoft Exchange Server 5.5

Installed and configured Microsoft Outlook 98 on 50+ Workstations

Configured Microsoft Internet Explorer on 50+ Workstations to use Proxy Server

Travel Only , Brantford, Ontario

Developed a new web site for their travel agency. We provide technical support via on-site and our call-center operations, installation & setup of growing network infrastructure and Associates workstations.

Caribou Creek Alehouse 'N Cookshack , Guelph, Ontario

Developed a new web site for their restaurant.

Village of Point Edward, Ontario

Developed a new web site for the Village of Point Edward.

Additional Business References Available